Why was my payment declined?

If your payment is declined, there are a few things you can check to help ensure a smooth transaction:

• Card Details: double-check that your card number, expiration date, and CVV code are entered correctly.
• Account Status: make sure your card hasn't expired and that your account balance or spending limit allows for the purchase.
• Online and International Purchases: verify with your bank that your card is enabled for online and international transactions.

Unfortunately, we don't have access to the specific reason for payment declines. If you cannot complete your purchase:

• Contact Your Bank: your bank or credit card company can likely provide you with the exact reason for the decline and assist you in resolving the issue.
• Try a Different Payment Method: feel free to use a different card or your PayPal account to complete your purchase.

If you see a pending charge on your account but haven't received a confirmation for your purchase, it might be a pre-authorization hold. These temporary holds typically expire within 7 business days, depending on your bank.

We’re always here to help - submit a form below or contact us at help@nova.health if your issue is not resolved.